Privacy Policy

Privacy Policy 

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Last updated: 6 February 2026

Ohana Hair & Beauty (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains what we collect, how we use it, and your rights.

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What we collect

We may collect:

• Contact details (name, email, phone number) when you enquire or book.

• Appointment information (services booked, notes you provide).

• Payment information (processed securely by our payment provider — we do not store full card details).

• Website usage data (basic analytics such as pages visited, device/browser info, IP address).

How we use your information

We use your data to:

• Respond to enquiries and manage bookings/appointments.

• Provide services and customer support.

• Send appointment reminders and important service updates.

• Improve our website and services.

• If you opt in, send marketing (offers/news). You can unsubscribe anytime.

Lawful bases for processing

We process your personal data where it’s necessary to:

• Perform a contract (e.g., booking and delivering services).

• Meet legal obligations (e.g., tax/record keeping).

• Support our legitimate interests (e.g., improving our service).

• With your consent (e.g., marketing emails).

Sharing your information

We only share your data when needed to run our business, for example with:

• Booking/website providers and email services (e.g., Wix/Mailchimp if used),

• Payment processors,

• Professional advisers or legal/regulatory bodies where required.

We never sell your personal data.

Cookies

Our website may use cookies for core site functionality and analytics. You can manage cookies in your browser settings.

How long we keep your data

We keep personal data only as long as necessary for bookings, customer service, and legal/accounting requirements.

Your rights

You have rights to:

• Access your data, correct it, or request deletion,

• Object to or restrict processing,

• Withdraw consent for marketing,

• Request a copy of your data (data portability),

• Complain to the UK Information Commissioner’s Office (ICO).